Forty-eight days. Nineteen emails. One guard shack. And it was worth it.
That's what it took to get my pride and joy back where it should be: on the road.
Build Blog
SVT_MAN - Jun 08, 2017
The Back Story
In the middle of April 2017, I became involved in a warranty claim procedure with Eibach, the manufacturer of the coil over kit that is currently installed on my Mustang. (The vehicle pictured above, actually.)The reason?
My vehicle’s driver side strut shaft snapped off while performing a routine parking maneuver in my girlfriend’s driveway.
So, long story short: for the next agonizingly-long forty-eight days, my car was un-drivable.
Days. And Days. And Daze.
In fact, I planned for you to say that. But you're wrong.
Want proof? Well, here's the timeframe breakdown, complete with more iron-clad facts than a Donald Trump tweet:
(For the purpose of complete objectivity, I'll refer to myself as the "owner" from here on.)
- April 15, 2017
Vehicle suspension shatters into millions of pieces.
Owner experiences deep depression. (Actual footage below.)
- April 16, 2017
Owner's girlfriend's father welds part back together.
Part re-installed.
Owner drives vehicle home. Owner experiences deep relief. - April 19, 2017
Owner calls Eibach.
Eibach informs that part eligible for warranty.
Owner dances and rejoices like merry peasant.
- April 28, 2017
Owner removes part from vehicle. - May 1, 2017
Owner packages part. Ships to Eibach. - May 5, 2017
Eibach receives part.
Owner realizes part no longer in vehicle.
Vehicle no longer drivable.
Vehicle on jackstands.
Owner experiences deep depression. (Actual footage below.)
- May 6, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 7, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 8, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 9, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 10, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 11, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 12, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 13, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 14, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 15, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 16, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 17, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 18, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 19, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 20, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 21, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 22, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 23, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 24, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 25, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 26, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 27, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 28, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 29, 2017 - Owner experiences deep depression. (Actual footage below.)
- May 30, 2017
Owner informed Eibach warranty honored. Eibach part shipped.
Owner dances and rejoices like merry peasant. - June 1, 2017
5:00 am
Owner takes day off from work.
Part scheduled to arrive.
Owner dances and rejoices like merry peasant.
(Tired of scrolling? See. It was a long time!)
5:01 am
Fed Ex alerts owner that part will now arrive June 2nd due to shipping delay.
Owner believes Fed Ex should be reserved special corner in hell.
5:02 am
Owner calls Fed Ex corporate.
Asks where part can be delivered for June 1st.
Fed Ex informs owner: "nothing they can do."
Owner believes Fed Ex should be reserved special corner in hell.
5:03 am
Owner spends 3 hours working way up Fed Ex corporate phone chain.
10:00 am
Owner posts diatribe on Facebook. Subject? How Fed Ex should be reserved special corner in hell.
10:01 am
Owner informed that package will be held in sorting facility for pickup June 1st!
Owner dances and rejoices like merry peasant.
3:02 pm
Owner arrives at sorting facility.
Owner experiences deep anxiety at site of guard shack.
Owner proceeds through enormous, intimidating metal detector.
Metal detector guarded by black-ops Marines.
3:03 pm
Owner out of guard shack.
Owner experiences deep relief.
3:04 pm
Package procured.
Owner in relative disbelief.
- June 3, 2017 5:00 pm
Part reinstalled in vehicle by owner.
Owner rejoices.
Dances like a merry peasant.
6:00 pm
Owner drives car like stolen. (Actual footage below.)
(Also, that Fed Ex driver was fine. In case you were wondering.)
Iron-Clad Facts. Indisputable Evidence.
I'm glad I stuck it out.
The Eibach Pro-Street S coilover kit continues to impress me. I am very grateful to Eibach for coming through for me and honoring their warranty.
Even if it did feel like an eternity before I got my part back.
Faulty Vendor? Faulty Owner?
When you get down to it, although it was frustrating to wait, I don't think the time delay was entirely Eibach's fault.
Some of the blame is squarely on me. Why, you ask?
Well, one definite knock against me is that I did not take pictures of the part after it failed. While I can't be too hard on myself given the circumstances - after all, the suspension fix happened around midnight on Easter morning - this is a definite knock against me.
I would say, "maybe next time" - but, of course, who wishes for this to happen again?
Lesson Learned
So here’s my advice to all of you out there:When a part fails, if there is even a remote chance of it being warrantied, take a picture of it. You'll be glad you did.
There will probably be much less back and forth with the vendor. Who wants to send 19 emails back and forth?
Back on the Road
At the end of the day, my car is back together. And for that, well .. there's just one way to describe the feeling:
(Sorry.)
Bonus!
Perhaps some of my giddiness surrounding the car being fixed was also because of the new set of rims that I acquired thanks to Dream Machine Video Series' Don Ford.
Since he moved his 2002 Mustang GT convertible to 18 inch rims and staggered stance tires, his trusty 17 inch Torque Thrust IIs needed a new home.
I was happy to oblige and provided one.
It's hard to go wrong with Torque Thrust IIs. They just look so fantastic:
Sorry about the bird dirt though. Car was bombed while it was sitting at the alignment shop.
Oh well.
Could be worse though ...
Next Up?
Superfluous amounts of animated gifs in blog posts, probably.Then subframe connectors. Stay tuned.